CCNA COLLABORATION / VOICE

2.1 Describe video product models

• 2.1.a Mobile devices
• 2.1.b Desktop systems
• 2.1.c Multi-purpose systems
• 2.1.d Surveillance cameras and encoders
• 2.1.e Immersive systems
• 2.1.f Peripherals and add-ons
• 2.1.g Cabling connections
• 2.1.h Digital media players

2.2 Describe environment recommendations

• 2.2.a Room lighting recommendations
• 2.2.b Room acoustics recommendations
• 2.2.c Room power recommendations
• 2.2.d Room HVAC recommendations
• 2.2.e Room materials (windows, floor material, wall material, etc.)
• 2.2.f Room size and background wall
• 2.2.g Viewing distance
• 2.2.h Physical security recommendations

2.3 Implement desktop endpoints and surveillance cameras

• 2.3.a Network settings
• 2.3.b GUI interface and CLI
• 2.3.c Control plane
• 2.3.d Cables
• 2.3.e Test call
• 2.3.f User acceptance test
• 2.3.g Microphone calibration
• 2.3.h Camera calibration
• 2.3.i Media playback on PCs

2.4 Describe features and functions

• 2.4.a Auto collaboration
• 2.4.b MCU capabilities versus TelePresence Server
• 2.4.c Audio add in
• 2.4.d PIP
• 2.4.e FECC
• 2.4.f Resolution setting
• 2.4.g Multi way vs multi-site

3.1 Describe troubleshooting methodologies

3.2 Identify endpoint issues

• 3.2.a Cabling
• 3.2.b Peripherals
• 3.2.c Network connectivity
• 3.2.d Registration
• 3.2.e Call setup
• 3.2.f Media quality
• 3.2.g Mid call feature issues

3.3 Collecting system information

• 3.3.a Logs
• 3.3.b Status

3.4 Manage configuration

• 3.4.a Backups
• 3.4.b Restore
• 3.4.c Reset to defaults
• 3.4.d Password recovery

3.5 Implement key CLI commands

3.6 Monitor events and alerts

4.0 Conferencing Concepts